Acadia,
an Atlanta new homebuilder and developer, was recognized by GuildQuality with
one of their highest honors for service excellence.
Acadia
has partnered with GuildQuality – a nationally recognized customer satisfaction
surveying and performance reporting company for the residential construction
industry. In January 2013, GuildQuality recognized Acadia Homes &
Neighborhoods with an Atlanta Service Excellence Award; and earlier this month,
GuildQuality announced that Acadia was being recognized among some of North
America’s finest home builders, renovators, developers, property managers, home
services contractors and real estate professionals with a Guildmaster with
Distinction Award for customer satisfaction.
Each
year, GuildQuality gives special recognition to companies that demonstrate an
ability to deliver a consistently superior customer experience. A Guildmember
since 2011, Acadia Homes & Neighborhoods regularly provides their customer
information to GuildQuality – which, in turn, surveys recent home buyers to
determine their level of satisfaction and receive feedback about the home
buying experience. Designed to celebrate service excellence in the building,
remodeling, contracting and real estate professions, the annual Guildmaster
Awards are open to all Guildmembers who apply. GuildQuality begins accepting
applications in October, and announces the award winners in May of the
following year. To be considered for a Guildmaster Award, a service provider
must have a survey response rate of at least 50% and a recommendation rating of
at least 90% from their customers. The stakes are raised slightly higher for
the coveted Guildmaster with Distinction Award.
Acadia Homes &
Neighborhoods’ customers responded favorably with 99 completed
surveys over the course of 2012 and a 93 percent recommendation rating of Acadia’s
services to prospective home buyers. The average recommendation rate for
GuildQuality members is approximately 70 percent.
Congratulations to everyone on
the Acadia team! To learn more about GuildQuality and their guidelines for award
recognition, please visit www.guildquality.com. For more information about Acadia, call
404-313-9950 or visit www.acadiahomes.com.
