KNOW Team goes to Houston


At Your Service

The KNOWAtlanta Team goes to Houston

By Chris Colwell

A few weeks ago, we headed to Houston, Tx. to the ASA Express Jet corporate headquarters. The company was moving more than 100 people to the Atlanta area and needed help. The HR manager was overwhelmed in trying to help the employees prepare for their move.

It’s always a difficult thing — moving. Some people were excited to be moving to beautiful Atlanta, Ga. Others were just resigned to the fact that this is how it goes when you work in the Airline Industry. And others weren’t happy at all to be moving their families.

We spent the day in a conference room with people coming and going—working with their schedules as they had the opportunity to meet with us between shifts and on breaks. In particular, I remember the gentleman who didn’t care at all where they moved, or what it was like. He’d brought his wife along and just wanted her to be happy; she’d been through this before, and it’s always hardest on the wife and kids.

We sat with a copy of our magazine and looked over a map of the metro area. During the course of our conversation, we discussed different neighborhoods, and pulled up schools on the web site. She left with a smile on her face and it seemed like she really felt as though someone had been of help to her in a time when she needed it.

Over the course of our visit, we discovered these individuals, of course, had many different concerns. Some of them needed a Realtor, and we were happy to help. Some needed rental ideas, because they had to sell their home first and there was no way they could buy a home immediately. Then there was the family that had 2 very large dogs, a cat, a fish and other pets too numerous to mention. They wanted space, some land perhaps, or at least a big yard.

We spent the entire day talking to each person and helping with their individual needs. By the end, we were a bit exhausted and had almost lost our voices, but there was a sense of accomplishment. We’d been of service in a very real and personal way to actual people moving to Atlanta—not just a number and a name of an employee being moved by their company. It was a great feeling and we hope to do it again very soon.

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